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The app crashes every time I open it.

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‎05-08-2017 13:04

‎05-08-2017 13:04

Whenever I open the app it starts to try and sync up with my mobile device activity but then it just crashes. I have tried deleting and re-uploading the app but it's the same every time. It's been like this since August! 

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3 REPLIES 3

‎05-08-2017 17:46

‎05-08-2017 17:46

@Aconlin  What version of iOS are you running?  The latest mobile app requires iOS 9 or newer.  Perhaps that is what is causing the issue.

 

Not sure that helps you, but may help answer why that is happening. 

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎05-14-2017 20:29

In response to Kmransom123

‎05-14-2017 20:29

Ya I checked that and I have the most updated IOS and the most updated version of the app

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‎05-20-2017 08:06

In response to Aconlin

‎05-20-2017 08:06

Hello @Aconlin, thanks for joining us, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation. If you're currently running the latest iOS version and the latest version of the app, please try the following:

 

  • Force-close the Fitbit app by double-tapping the home button and swiping up the app.
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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