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The battery % is no longer showing up on my Fitbit app

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‎05-12-2023 11:45 - last edited on ‎05-12-2023 12:25 by Fitbit Moderator

‎05-12-2023 11:45 - last edited on ‎05-12-2023 12:25 by Fitbit Moderator

The battery % no longer shows on the app when I sync my Charge 5 with my iPhone. I can see it on my watch but not in the app. 

 

 

Moderator Edit: Clarified subject

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‎05-12-2023 12:37 - edited ‎05-12-2023 12:38

‎05-12-2023 12:37 - edited ‎05-12-2023 12:38

Hi there, @KathJB. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

 

If you haven't done so yet, please try the following steps:

 

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app
  • Sync your Charge 5 and see if the battery level is showing up and matches your Charge 5's

 

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎05-12-2023 12:37 - edited ‎05-12-2023 12:38

‎05-12-2023 12:37 - edited ‎05-12-2023 12:38

Hi there, @KathJB. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

 

If you haven't done so yet, please try the following steps:

 

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app
  • Sync your Charge 5 and see if the battery level is showing up and matches your Charge 5's

 

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes