The heart-rate graph under Restoration is blank

[chrise6616]

My Versa 2 has in the last few days stopped displaying heart rate - the graph under Restoration is blank. I can see that this is not a new topic and a response from the company back in 2020 said they were aware of the problem and working on it. What is the latest on this - has the problem been fixed and, if so, how do I resolve it? I believe that I have all the latest updates installed.

Thanks. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @chrise6616.

I'm sorry to hear about the issue you're experiencing.

Like you mentioned, our team is currently working to resolve it and hope to have a fix soon. Please be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

I moved your post to the iOS App board because it is more related to the topic.

Please let us know if there's anything we can do to assist you in the meantime.

[chrise6616]

Thank you for your reply.

How about if I deleted the app from my phone and re-loaded it? But maybe I would lose all my historical data, which I wouldn't want to do.

[EdsonFitbit]

Thanks for your question, @chrise6616.

If you uninstall/reinstall the Fitbit app from your phone, your historical data won't get lost because it is saved in the Fitbit servers instead of your phone.

Once any update about this topic be available, it will be communicated as soon as possible.

See you around.