The permanent red dot in Notifications

[JuanitaB]

 Hello Fitbitters.

2 parts of the same problem. 

a) I have a red dot permanently sitting in the Notifications on the bottom of the iPhone App (iPhone 6)

b) The notifications are not current - throughout the day I get messages on my phone to say what I have achieved but these are not stored in the notifications section. The most current is June 22.

I've tried logging out of App and switching off phone. 

Any answers much appreciated.

J

[SBlazar]

I have the same issue with the red dot, however I have a notification but can’t open and review it!  It’s from October.

Haven’t tried to delete the app yet!

[Catduerr]

I have the same problem. Not getting updates & red dot with messages from last year. Have tried everything said above, but no luck. It seems every time you update, something goes wrong & then you take ages to fix it. Please fix ASAP & stop bringing out updates that mess everything up!

[MraySullivan]

Same issue here, red dot for notifications for the messages tab in my fitbit. I read all 3 that show up. I also tried logging out, deleting the app and reinstalling it with no change. I have an iPhone 8+ on the latest IOS 12.1.3

[DotGot2Go]

I have same issue 

[JLT_1]

Same issue here with Charge 3 and iPhone 7.

[Stayler]

Same issue here. Showed up in the past two weeks. Can’t find any unread notifications or messages. 

Help?

[Ruthmck]

I have the same problem on iPad tried all the suggestions didn’t work last notification June

[KirkSummers]

Same here...red dot showed up in last week or so (since last App update)? No new notifications in over a month and all have been viewed...

[SunsetRunner]

I have a Charge 3 and iPhone 8.  Recently the red dot on the notifications will not clear.  I have attempted all of the usual solutions - delete and reinstall the app, sign out and sign back in, turn off the phone, reset the Charge 3.  The dang red dot won't go away even though there are no new messages.  

[marlobean]

got the same problem too. deleting everything, restarting, reinstalling, on and off bluetooth....i hope someone @Fitbit helps soon...

[Aronc]

Same issue with old notifications, the most recent of mine istelling me I need 1924 steps to reach my daily goal on 6/17/18

I've tried removing the Bluetooth connection from my versa/iPhone, rebooting iPhone, remove/reinstall app... Nothing works.  I have a feeling this will require a bug fix update fror the app

[Ruthmck]

I have checked with friends in the uk and their notifications are not listed since last June either. I think I saw a notice to say team are aware of problem but taking ages to sort

Sent from my iPad

[Bethjl]

I’m having this same issue and it’s really bugging me.  I tried deleting the app and reinstalling it but it’s still there every time I open the app.

please fix this Fitbit 

[MarcoGFitbit]

Hello @KLou2494, @SBlazar, @Catduerr, @DotGot2Go, @KirkSummers, @SunsetRunner, @marlobean and  @Aronc, have a warm welcome to the Fitbit Community. I hope you're doing well @Alicat2104, @MraySullivan, @JLT_1, @Stayler, @Ruthmck and @Bethjl. 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far. Please note that as mentioned earlier, our team is aware of the situation and is even though they might not be able to provide an immediate solution, they're actively working on the issue. 

Thanks for your patience and understanding, I hope you have a great day. 

[miffy888]

I also have this problem Red dot

Have gone through all the suggestions listed and nothing has worked

It is constantly there everytime I open the app. Have an iphone . First started for me this year 2019 never an issue before

Hope that a solution is found soon and that you will update here on this thread

[MarcoGFitbit]

Hello @miffy888, I hope you're doing well, thanks for letting us know you're also experiencing this issue. 

Please note that as mentioned earlier, our team is currently aware of this issue and once we have more to share with you about this situation, we'll make sure to post it here in the Official Forums. 

Thanks for your patience and understanding, feel free to reply in case we can do anything else for you. 

[rtuell]

I am getting notifications for messages that I have already opened/read in my app. It’s only inside the app, but it’s annoying to open it up and see that red dot saying I have new messages when I don’t. 

[Sjohnz]

I am also having this issue. I’ve restarted my phone, deleted and installed the app again, logged out of my account... nothing changed. Maybe it’s a bug?

[SunsetRunner]

I am also having these issues and tried everything you did. Plus I haven had any new notifications since June.

[Erisangela]

I’ve had the same problem.