I have been on fitbit since 2015. Have gone through so many of them I have lost count (just happy for a generous Costco return policy, as most of the watches never lasted more than 2 years, sometimes not even 1). I have stayed wtih Fitbit primarily for the historical stats/badges, as well as what was once a very intuitive and informative interface and statistical presentation. The app in its current iteration is a shell of the excellence it once was. The regression has been quick and sudden and I no longer have an incentive to stay with Fitbit. The fact that Fitbit can't even compromise and provide an either/or means to revert back shows a tone-deafness towards their customers that would have at one time been unfathomable.
I now am weighing whether to return my current watch while I still can and am under the initial 90 day returns policy from the retailer, and spring for a competitor's watch, which, while costing much more, seems to have overall good end-user reviews insofar as the user experience. I'd hate for this Fitbit to die the inevitable death in a year or less only to relegate it to a paperweight and have to expend more funds to get its replacement.
Certainly there are zero redeeming qualities on this new app. Zero. Or at least the changes have been so bad I can't see through it. I don't understand why they left the sleep stats under the old layout where we can easily see a week or a month or month at a simple glance with some scrolling, while with the core stats like steps and stuff, they decided to put that childish bloated graphical representation, and to see previous weeks/months, you now have to click a few other things, and even then it's not in a summary form that has historical data that you just need to scroll through. Instead, what is in the historical data's place are these links to workout videos, for which one needs Fitbit Premium. I'd think most people don't need Fitbit to charge you for a video on how to get more steps. Those video links are now just creating bloat where otherwise useful information can be presented.
There isn't a day I regret pressing the update button back in September. Had I know this dumpster fire of a mess would be what would be the user experience from then onwards, I would have ensure my Fitbit app NEVER updates again. I am hoping that Fitbit at least does right by its customers by offering an optional reversion back to something that was a semblance of the previous layout. It's the least they can do for all of us users who have stuck with their products over the years.
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