The syncing option on my app is not showing up.

[kawilkinson]

I am unable to sync my fit bit on my iPad. There isn't an option to sync.

[SunsetRunner · Accepted solution]

These are the compatible iPads. Is your's one of them?

iPAD AIR iPAD MINI iPAD 4 iPAD 3

[kawilkinson]

Well that sucks! No, I've got an iPad 2.

[ChrisCA]

You can use the bluetooth dongle with yoru computer to sync your FitBit to the website.

You can use the FitBit app on the iPad to enter all your data and it'll sync steps from the FitBit website.

[kawilkinson]

Thanks, my computer is in the shop, so I was trying to use my iPad to sync to my FitBit.

[Hector-31]

I have a iPad mini 4

[LZeeW]

@Hector-31  The iPad mini 4 is not on the list of compatible devices.  That doesn't mean that it won't work.  You might not get full functionality.

[Hector-31]

Hi

Thanks for your reply i got it to work on my iPad but it’s stop syncing
with my iPhone

[LZeeW]

@Hector-31  Do you have your Fitbit set to receive notifications?  When you set your Fitbit to receive Notifications, there is a tight Bluetooth bond with that device.  You must have Notifications OFF to sync with other devices.

[Hector-31]

Hi

I’ve checked and all notifications are green could you please advise me on
how to set both devices up please

[MarcoGFitbit]

Hello @Hector-31, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @LZeeW, thanks for all your help. 

@Hector-31, I appreciate your participation in the Forums and for sharing your experience with us. If you have paired your tracker with your iPhone, it is possible to sync with your iPad, you only need to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then turn off the Bluetooth on your phone and try to sync with your iPad. 

Please note that this Bluetooth link is established when you set up Notifications, as your tracker is only able to receive Notifications from one device. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Hector-31]

I’ve done all this I’m not happy with the Fitbit I have had problems with
it off and on since I got it. And all the emails from the forum say the
same thing and try different things. I am not happy to keep doing them and
I feel I shouldn’t need to it’s a new device and I don’t expect to have
problems with it

[MarcoGFitbit]

Hello @Hector-31, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and provided your feedback about this situation. I reached out our Support Team and it seems you already have a case open with them and have recently replied to them. At this moment my best recommendations is to keep working with them as they will be able to provide you more options. 

Thanks for your patience and understanding, I hope you have a great day. 

[Hector-31]

Hi

They have told you are dealing with this problem

I’m getting really annoyed with all this if it doesn’t get solved by Friday
of this week I will take further action

I look forward to your reply

Valerie

[MarcoGFitbit]

Hello @Hector-31, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back. Please note that our case is currently assigned and you should receive a reply from our team very soon. If you need further assistance, reply back to them. 

Thanks for your patience and understanding, I hope you have a great day.