Thumbnail map isn't showing correct data

[Bunchadogs]

I've noticed an annoying bug in the exercise tracking view - the "thumbnail" of the gps activity is not correct - in fact it's pulling an image from a prior exercise.

When you tap the image it DOES take you to a "correct" map / image and the correct details.

The problem is ONLY on the summary screen showing recent exercises.

In the image below, the map thumbnail is actually from a 5k I ran on 9/14.

The exercise listed is from a short walk on a DIFFERNT route on 9/28

The details above and below the map image ARE correct it was on Saturday, 9/28 and it was 1.64 mi.

If I scroll down to September 14 the actual 5k exercise and event DOES show correct thumbnail image and details.

I'm not sure why the exercise on 9/28 pulls a random image - it's hard to tell other exercises because I frequently use the same track, so they often look the same. This one was very obvious because I've only used the 5k course ONE time - on 9/14, so it was very obvious when it popped up on 9/28!

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Bunchadogs. It's nice to have you on board!

Thanks for taking the time to bring the issue with the maps to my attention, as well for the screenshot provided. This shouldn't be happening and just to confirm, have you noticed the same behavior on different days? Is the Fitbit app updated to the latest version? If you've not done so, please try to log out from the Fitbit app, force quit the Fitbit app, reboot your phone and log back in to check your details. If the same keeps happening, please provide me with your phone's model and iOS version.

I'll be around, keep me posted!

[Bunchadogs]

Thanks for looking into this weird issue!

I've got screen shots of the most recent time this happened - Sunday.

The Exercise on the summary screen on Sunday at 10:46am is labeled "Bike" and lists the correct distance, etc. - however the thumbnail IMAGE shows a very short ~0.4 mile "walk" I logged on Friday

The actual Exercise was a 4.73 mile bike ride and the map shows correctly when I click from the list to the details.

Here is the summary view with the incorrect "Thumbnail" map

https://vdgfiles2.com/temp/IMG_4777.PNG

And here is what the actual Exercise looks like when you click through:

https://vdgfiles2.com/temp/IMG_4778.PNG

The app is updated - at the time of this particular issue my iPhone 8+ was still running 13.1.1

Since then it has updated to 13.1.2

The FitBit app says 3.7 (I think?) and doesn't show any updates available

The short "Walk" that is being displayed on the first thumbnail is from Friday - the second "Walk" below  the "Bike" Exercise on the first screen shot (labeled as Walk, Saturday at 6:08PM, 1.05 mil, 31' pace) IS correct - both the thumbnail AND the detail view.

[LizzyFitbit · Accepted solution]

Hi @Bunchadogs. I'm glad to see you here again.

Thanks for getting back and sharing more details about this situation. The screenshots were also helpful! I've investigated this situation with our team, and they're aware about the issues experienced with the exercise screen not showing the correct thumbnail map. While there isn't a time frame, they're monitoring this situation and working hard to identify a solution. Be sure that your comments will be passed to them as that helps us to improve our overall environment.

I appreciate your patience and feel free to reply back if you have another question.