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Tiles are not showing up after removing Flex 2 accidentally.

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‎10-25-2017 12:52 - last edited on ‎10-26-2017 07:16 by Moderator Alum

‎10-25-2017 12:52 - last edited on ‎10-26-2017 07:16 by Moderator Alum

I deleted flex 2 in error and now unable to access a lot of the icons and they are not showing up on the phone 

 

Moderator Edit: Clarified Subject.

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Accepted Solutions

‎10-26-2017 08:17

‎10-26-2017 08:17

Hello @B-0, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

When a tracker is removed from an account, some tiles like steps, distance and sleep will be removed as they are directly related to the functions of the tracker. In order to get these tiles back, please set up your tracker as a new device:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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1 REPLY 1

‎10-26-2017 08:17

‎10-26-2017 08:17

Hello @B-0, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

When a tracker is removed from an account, some tiles like steps, distance and sleep will be removed as they are directly related to the functions of the tracker. In order to get these tiles back, please set up your tracker as a new device:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes