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Tiles not working after update

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‎09-03-2019 19:53 - last edited on ‎09-04-2019 18:38 by Fitbit Moderator

‎09-03-2019 19:53 - last edited on ‎09-04-2019 18:38 by Fitbit Moderator

Since the update I can't log water or food and I can't get details on my sleep or heart rate etc. Every time I tap on one I get redirected to my digital scale app. I've tried disconnecting the scale app but it still redirects. Help.

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎09-04-2019 18:37

‎09-04-2019 18:37

Welcome to the Community Forums @SunsetRunner, it's a pleasure to assist you with your difficulties.

 

I appreciate the details that were shared in your post, thanks for troubleshooting this matter prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this and how many times? Also, this situation is only occurring with the water, food, heart rate and sleep tiles or this is affecting all the tiles of your Fitbit app?  If you haven't already done so, please follow the next steps:

 

  1. Try the revoking process of your MyFitnessPal account
  2. Logout from your account
  3. Force quit the Fitbit app
  4. Reboot your mobile device
  5. Login using your credentials 

 

Let me know how it goes.

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‎09-04-2019 19:37

‎09-04-2019 19:37

The tiles are gone. Everyone hates the new look. 

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‎09-07-2019 08:06

In response to RicardoFitbit

‎09-07-2019 08:06

The only thing that worked was deleting the scale app from my phone.
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‎09-18-2019 20:24

In response to SunsetRunner

‎09-18-2019 20:24

Thanks for your reply @SunsetRunner, welcome aboard @Leslieruby. Sorry for the delay in responding.  

 

@Leslieruby Thanks for your post and the feedback that was shared, we are always striving to improve, therefore, the information that was shared in your post is appreciated. Don't hesitate to contact me back if you need anything else.

 

@SunsetRunner I'm happy to know that your concern was resolved. Can you please let me know if after pairing the scale again you continued experiencing the same or the issue was completely resolved? Keep me posted.

 

I'll be around.

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