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Time to sleep notification can't be turned off

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‎05-22-2017 18:43

‎05-22-2017 18:43

Hi,

 

My Charge HR doesn't work anymore and I removed it from my devices. However, I can't turn off the time to sleep notification that was set in the iOS app when my Charge HR was connected to the app. Since the device is removed from my device (the band is dead and won't turn on anymore), is there any way to turn off the time to sleep notification while the Sleep tile is not present?

 

Thanks for your help

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3 REPLIES 3

‎05-23-2017 11:09 - last edited on ‎12-02-2024 07:21 by Fitbit Moderator

‎05-23-2017 11:09 - last edited on ‎12-02-2024 07:21 by Fitbit Moderator

@SgTrS - Thanks for stopping by the Community, nice to see a new face. 

Can you try clicking on the account icon on the top right-hand corner of the app, scroll down to Goals and tap on Sleep. Then toggle the switch to off under 'Bedtime Reminder.'

Hope this helps! 

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‎06-19-2017 22:32

In response to KateFitbit

‎06-19-2017 22:32

Hello Kate,

 

Unfortunately, since I removed the band from my devices the "Sleep" section is not here anymore in my "Goals". Can we record this issue as a bug to fix?

 

Regards,

Charles

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‎07-25-2017 17:27

In response to SgTrS

‎07-25-2017 17:27

I did also try to delete the app then reinstall it but the notification is still being sent.

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