07-30-2020 16:36
07-30-2020 16:36
There are multiple troubleshooting steps you can try. Make sure you check the required settings on your phone and try all the recommendations listed below before posting on the forums for further support.
> General > Software Update.
> Bluetooth
Actively managing your weight? Find accountability buddies on the Manage Weight board
09-04-2020 12:49
09-04-2020 12:49
After the recent update the tracker and phone failed to sync. I performed a factory reset, deleted and added the app, added the tracker as new device and tracker and phone still cannot be paired. I have removed all devices from account and followed all other steps as suggested. Please help.
09-04-2020 14:34
09-04-2020 14:34
Exactly my feelings! I loved my charge 2. Reported Bluetooth problem with no response. Have to connect again at least a couple of times a day. And I still believe they somehow make it so the Fitbit doesn’t last real long. Many reported the problems I had before my 2 died.
09-09-2020 08:42
09-09-2020 08:42
Thank you. Like everyone on this forum, I've tried everything suggested by Fitbit multiple times, nothing works (connects, won't sync - abort, retry, disconnect/reconnect Bluetooth, reboot device, delete account, etc..). I've spent too much time on this - I'm done...moving on to another device. 😡
09-09-2020 21:20
09-09-2020 21:20
I have been looking - the Garmin Vivosmart looks good......
09-10-2020 08:31
09-10-2020 08:31
09-12-2020 15:50
09-12-2020 15:50
I’ve tried all of these tips and every time I try to sync is says that it can’t find my device. I have a Versa & trying to sync to iPhone X Max. Every since the firmware update I see my step if I press on the shoe & others things but it’s giving sync error. So tired of this
09-16-2020 17:02
09-16-2020 17:02
I have an iPhone 11 and a fitbit ionic. This is possibly my sixth ionic; every one I’ve owned has malfunctioned somehow and I have to get them replaced because I can’t afford to pay for a different one even if it’s discounted. This is the first time I’ve had syncing problems that I can’t resolve, though. I’m so frustrated: as someone who relies on fitness tracking for helping to maintain weight loss, it makes me scared not to have the most accurate information I can.
09-25-2020 20:38
09-25-2020 20:38
Tried both of these methods and my screen is still black.
10-04-2020 03:39
10-04-2020 03:39
It's so frustrating not to have real help, on iPads (old) being perfectly synchronised on iPhone 11 since yesterday, it doesn't work anymore. I need integrated gps, see cardio zones, so you don't go. Can you help us?
10-09-2020 19:27
10-09-2020 19:27
Thanks for spending time writing. None of your suggestions have worked. And based on other comments we have purchased a $200 lemon (Versa2).
10-11-2020 14:49
10-11-2020 14:49
I have the same problem with my versa. Must be a hardware problem otherwise would have fixed this with software and/or firmware updates. I have to restart my watch pretty much any time I need to synch. Fitbit customer service agents are very nice but there is not much they can do since they are trying to fix a flawed device. This is my 3 or 4th fitbit and all of them had issues or failed at some point early in their life. If the apple watch starts improving battery life then I will probably make the switch even though I am rooting for fitbit to improve their quality and have been using them for years. I like the app and support but the hardware seems to be lacking. good luck.
10-11-2020 14:57
10-11-2020 14:57
My charge 4 will not get notifications from my iPhone snd I have tried all troubleshooting. I have iPhone XR and iOS 14
10-11-2020 17:45 - edited 10-11-2020 21:33
10-11-2020 17:45 - edited 10-11-2020 21:33
I have been having same problem on my Versa 2 ever since the update last week. I have tried all the suggestions to try to correct this problem; delete app, turn off Bluetooth, turn off phone, hard restart of Fitbit, setup/replace device, etc., etc. I am so frustrated. I have an iPhone 6s Plus, ios 14.0.1 (just updated phone). If you can offer any help I would appreciate it. Thanks pennylou.
10-14-2020 08:02
10-14-2020 08:02
iPhone 11
iOS 14.0.1
Fit Bit app 3.31 (993)
App will not sync, and now, will not even pair with my phone.
10-19-2020 00:14
10-19-2020 00:14
I've been using Fitbit for over 5 years. First Charge, then Charge 2, now Charge 4, very disappointed. Moving to another brand.
10-20-2020 07:44
10-20-2020 07:44
A couple of weeks ago this issue stopped happening - I have no idea why but my Fitbit is syncing again now.
10-22-2020 13:26
10-22-2020 13:26
I had the same problem and after combing through all the official ways to fix this and having none of them work, all I did was the following in the iPhone Fitbit mobile app :
I'm hoping this works with other models.
10-22-2020 22:52
10-22-2020 22:52
Thank you for sharing!! After all the other things I’ve tried, my app is finally synced again.
10-23-2020 13:52
10-23-2020 13:52
My Fitbit Icon, which I click to sync device with my laptop, has disappeared from the top bar of my "Safari" Browser. I can find no other way to 'sync'. I do not use a smart phone or iPad. I want to sync my Fitbit with my LAPTOP COMPUTER. Could you please tell me how to accomplish this?
Thank you
10-23-2020 19:34
10-23-2020 19:34
Hi