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Tips for fixing syncing issues.

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‎10-04-2018 08:14 - last edited on ‎10-06-2018 07:24 by Moderator Alum

‎10-04-2018 08:14 - last edited on ‎10-06-2018 07:24 by Moderator Alum

I found that you need to forget the device on the Fitbit app, then close the app, then forget the device on your Bluetooth settings, and then shut off the Bluetooth. Once that is done turn on Bluetooth and find your device, sync that, then turn on the Fitbit app, and then add device and go through setup steps. This should fix syncing issues. I did it an hour ago and it worked!

 

Moderator Edit: Clarified Subject.

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‎10-06-2018 07:26

‎10-06-2018 07:26

Hello @ReidN, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for having taken the time to post the troubleshooting steps you followed in order to resolve your syncing issues. I'm sure they will be very helpful for many members of the Fitbit Community facing the same situation. 

 

Thanks again for your tips, if there's anything else you might want to add or if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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