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Tips to sync Flex with iOS 13

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‎01-16-2020 06:33 - last edited on ‎01-17-2020 10:29 by Fitbit Moderator

‎01-16-2020 06:33 - last edited on ‎01-17-2020 10:29 by Fitbit Moderator

I spent a lot of time trying to sync my Fitbit flex to my new phone. iOS 13. 
finally what worked was just uninstalling my Fitbit on the app and reinstalling it. I lost some data but it works. I didn’t see this in any of the “fixes”

 

Moderator edit: updated subject for clarity

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‎01-17-2020 10:35 - last edited on ‎05-18-2024 07:26 by Fitbit Moderator

‎01-17-2020 10:35 - last edited on ‎05-18-2024 07:26 by Fitbit Moderator

Hi @78kate. Welcome on board!

Thanks for bringing this situation to my attention, as well for the steps tried prior posting. I'm glad that your Flex was able to sync with your new iPhone. I appreciate you for sharing the steps that worked for you and I'm sure that others will find your post very helpful. Our team always works on our products based on our members comments which help us to evaluate our products and enhance your experience with them.

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