Tracker gets Notifications from the wrong phone.

[KalOblack]

My Fitbit will get text from my husbands phone but not my son.

what is the problem 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @KalOblack, have a warm welcome to the Fitbit Community, it's great to have you on board. 

If your tracker is receiving notifications from the wrong phone, it's possible the tracker is linked to that phone instead of yours. In this case I would like to suggest you to go to the Bluetooth settings of your husband's phone and check if the tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.

Then, open the Fitbit app on the phone you'd like to receive the notifications from and tap on Account > "Tracker's Name" > Notifications and enable them. You will receive a message asking to pair your tracker with the phone, tap OK and continue with the process. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[ML_75]

It's not from.wrong phone,  the fitbit software needs to be debugged.  It no longer sends texts and sends wrong phone info for incoming calls 

[Molbojs]

I have the same problem! 😞

[ML_75]

Mine is working now...see if you can update the app in the play store

[fc29]

The problem with notifications is a known issue.  Fitbit is working on it but there is no timing on fix.  Disappointing that this isn't well communicated by fitbit.

[turn2stone]

I'll join in here too. Samsung s8 and fitbit charge 2.  Phone notification is incorrectly named,. ( named shows as as "Mom" but it's really a telemarketer calling)