10-09-2017
10:55
- last edited on
10-10-2017
06:49
by
MarcoGFitbit
10-09-2017
10:55
- last edited on
10-10-2017
06:49
by
MarcoGFitbit
Hi. My Fitbit is no longer syncing my daily minutes of activity. It syncs everything else but doesn’t so the activity.
Also the battery symbol is permanently displayed on my watch
anyone else having this issue?
Moderator Edit: Clarified Subject.
10-10-2017 07:26
10-10-2017 07:26
Hello @Aww66, have a warm welcome to the Fitbit Community, it's great to see new faces around.
This seems like a very odd situation, however I would like to suggest you to restart your tracker and update the Fitbit app as we have just released a new version (2.41.1). Then sync your tracker and check if your active minutes are syncing correctly.
Now, about the battery symbol showing up in the display of your tracker? Which tracker are you currently using and could you please elaborate a bit more about this issue? That will be very helpful to me to check this further.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
10-10-2017 08:43
10-10-2017 08:43
10-11-2017 05:26
10-11-2017 05:26
Hello @Aww66, I hope you're doing well, thanks for taking the time to reply.
If you tap on each individual exercise, are you able to see active minutes? If so, it's possible the app is not updating correctly the information already stored in our servers for each activity, in which case I would like to suggest you the following:
I hope this can be helpful, give it a try and let me know the outcome.