Tracker lost Bluetooth connection with phone.

[JuneHodson]

After 3 weeks of my Fitbit working great it has suddenly lost Bluetooth conection and won't pare. I have done all the usual things. Still no joy. This is my second one as it was replaced due to the same thing Help please 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @JuneHodson, I hope you're doing well, it's nice to see you around. 

When you mention your tracker lost Bluetooth connection, does that mean you're not able to see it on your Bluetooth devices on your phone or that the tracker is not syncing correctly? Are you getting any kind of error message? Which troubleshooting steps have you tried already, could you please let me know? That will be very important to me to determine which step should we take next and find a resolution for your issue. 

Thanks for all your patience and understanding, I'll be waiting for your reply. 

[JuneHodson]

Hi my tracker lost connection so wouldn't connect to Bluetooth. I did live chat and they sorted it works perfect. If it happens again I just need to remember hoe to do it

[MarcoGFitbit]

Hello @JuneHodson, I hope you're doing well, thanks for taking the time to reply and let me know our Support Team helped you get your issue resolved, I'm really glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!