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Tracker not syncing to iPhone 4s

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‎01-03-2016 12:23

‎01-03-2016 12:23

My tracker was working fine 2 days ago. Not my phone keeps looking for it and it doesn't sync. I charged it, turned my phone off and on and my phone still has it in Bluetooth (which is enabled) but it says it can't find the charge signal
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‎01-03-2016 14:35

‎01-03-2016 14:35

Hi @alliekkmom, I'd recommend the following troubleshoots to help you get syncing again:

1. Restart your tracker.

2. Reboot your iPhone.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

Let me know if this helps you get back on track and welcome to the Community!

Derrick | Retired Moderator, Fitbit
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‎01-03-2016 15:24

In response to DerrickS

‎01-03-2016 15:24

Sent from Windows Mail
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