Tracker update With iOS 10.1.1

[Cranky]

Hi, just loaded the Fitbit app onto my iPhone 5c with ios10.1.1.   I have resolved the tracker update error, but now new tracker update will not load and the tracker will not sync. Any advice please?

[MarcoGFitbit]

Hello @Cranky, and welcome!, it's great to have you on board. 

If your tracker is not able to update I would like to suggest restarting your tracker and your phone and try to update once again. If that doesn't do the trick, try setting up your tracker as a new device to force the update to start, don't worry, this won't delete the information already stored in your account. 

To set it up as a new device:

1. Go to the Bluetooth settings and check if you tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

When the tracker finishes setting up an update message will appear and the update should be able to complete.

Give it a try and keep me posted in case you need anything else! 

[nmarquis84]

i have tried this, and every other thing in these forums.

ever since i updated my iphone i cannot connect to my blaze.

I get to the part in the process where there is  4 digit number on the blaze, which i enter into the phone.

It then says "connecting to Fitbit" and it stays there, FOREVER. It cannot connect for some reason. (yes blue tooth is on)

[Lighthouse07]

I'm having the same issue. My Blaze won't sync, and I've tried all the troubleshooting steps recommended on the board. This is very frustrating! I've had no problems with my Blaze until today. Previously, I owed a Flex and experienced several problems with it. I upgraded to the Blaze thinking my issues were over. I actually purchased a Blaze for my hubby, too, and his device is not working either. I'm very disappointed in the continued problems with FitBit products.

[Cranky]

Hi sorry, but nothing worked. As soon as the update looks to have finished it says "finish setup. Your flex2 needs an update before you can use it.  Finish now or later".

Still refusing to sync until the upgrade occurs

[MarcoGFitbit]

Hello @Cranky, @Lighthouse07 and @Lighthouse07, welcome!, it's great to see new faces around the Community!

Having tried to restart and setting up your tracker as a new device, my best recommendation would be contacting our Support Team. Please inform them about all the steps you've performed towards trying to solve this issue, I'm positive they will be more than happy to get you back on track. 

Let me know the outcome!