Tracker won't connect with Fitbit app

[Njhammers]

I have used charge HR since 11/15. Today it won't. Connect tracker with Fitbit app, I tried reset a few times, restarted tracker, restart iPhone, reinstalled app etc... It get me as far as entering 4 digit number & says connecting to fit bit, but never does, tracker seems to work ok, except 9t won't connect with Fitbit app

[Annsty61]

Not much help for you but I am having the same problem have tried everything

[MariamV]

@Annsty61 @Njhammers welcome to the Fitbit family. I certainly appreciate you guys troubleshooting beforehand. Have you guys checked that your Fitbit app has been updated to its latest version? The newest version is the 2.27 and it was released on September 16. If both your apps and trackers have been updated to their latest version then it sounds like you've exhausted all troubleshooting possible here. I suggest contacting our Support Team for further troubleshooting. They definitely have the proper tools to take a deeper look into your trackers' behavior. 

Hope this helps, keep me posted! 

[Annsty61]

Thanks yes have now done that and are sending me a replacement

Sent from my iPad

[MariamV]

@Annsty61 thanks for getting back to me! It's wonderful to know that our Support Team took such good care of you by sending you a replacement. Once you receive your tracker, pair it to your already existing Fitbit account by doing the following:

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Keep me posted! 

[Urban718]

One not sync

[MariamV]

@Urban718 just out of curiosity, have you tried any troubleshooting steps to fix this? if not then please click here to troubleshoot syncing issues. If you have to no avail then I suggest contacting our Support Team for further troubleshooting. They definitely have the proper tools to take a deeper look into your tracker's behavior.

Good luck and keep me posted!