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Tracking sleep

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‎01-14-2016 07:39

‎01-14-2016 07:39

My sleep is not syncing and so I'm not able to track sleep. This is an important feature to me. Please help
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‎01-15-2016 08:16

‎01-15-2016 08:16

Welcome to the Fitbit Community @n1cholethomas!  Allow me to help, I recommend you doing the restart then try rebooting force quitting the app. 

 

Hope it helps, let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

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3 REPLIES 3

‎01-15-2016 08:16

‎01-15-2016 08:16

Welcome to the Fitbit Community @n1cholethomas!  Allow me to help, I recommend you doing the restart then try rebooting force quitting the app. 

 

Hope it helps, let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎03-07-2016 05:31

In response to MaginB

‎03-07-2016 05:31

I have the same problem. I've tried restarting the Charge HR, restarting my phone, and turning off Bluetooth for 10 seconds. The fitbit syncs step data, but not sleep data. 

 

I'll add that this Charge HR is a 1 month-old replacement. I was issued a new one after my previous brand new Charge HR stopped syncing and Fitbit Help couldn't solve the problem. I don't want to keep getting a new fitbit every month, and I'm sure the company doesn't want to send me one!  Is there a quick fix to this?

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‎03-07-2016 09:00

In response to sicarrol

‎03-07-2016 09:00

Hi @sicarrol and welcome to the Community!

I'd recommend reaching out to Fitbit Customer Support for further assistance, they'll do their best to help you get back on track.

Click here for Customer Support's contact information.

Derrick | Retired Moderator, Fitbit
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