Trophies not being awarded

[xoemily14]

I saw this was a problem back in January but is this an ongoing issue? I won the workweek hustle challenge and yet have no trophy to show for it. In fact, I have no trophies showing at all. The badges I earn are showing up but not the trophies and it's frustrating. I have logged out and back in, closed out the app, restarted my phone. No luck.

[SunsetRunner]

Hi Emily

Have moved this thread from the Flex to the iOS App section to increase the chance of getting a solution.

Your post will get more attention here.

[xoemily14]

Thank you!

-Emily

[DavideFitbit]

Welcome to the Fitbit Community @xoemily14, this is indeed an issue that several users have experienced for the last few months, but the team of developers is already aware of this and is working on a long term solution.

You can find some useful information as well as some other troubleshooting steps you can try in this thread about Trophies not being awarded. I hope this helps.

[Fragrant12]

I have tried everything suggested and still no trophies that I should have received, this band cost £89 and was bought 10 days ago , it hasn't worked properly at all- does not sync correctly incorrect steps and trophies not awarded when they should be .
I have seriously wasted my money I think, sort this out ,my Chinese cheapie tracker is better (and lots cheaper)!!!!

[DavideFitbit]

Welcome to the Fitbit Community @Fragrant12, I'm sorry to hear you experienced this same issue with the trophies. If you already tried all of the steps mentioned to resolve this, I do recommend that you get in touch with the Customer Support team for further assistance.