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Trying to set up Fitbit One with iphone 11, tells me to turn on bluetooth

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‎09-29-2019 13:14

‎09-29-2019 13:14

I'm trying to set up my Fitbit One with my new iPhone 11.  From the Fitbit app, I removed the Fitbit One and then when back to the Add new Device option.  I choose the One and start the process but it keeps telling me to turn on Bluetooth.  Bluetooth is turned on.  I have tried resetting both the iPhone and Fitbit but it keeps on telling me to turn on Bluetooth.  Any help to get past this process would be appreciated.

 

Thanks.

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3 REPLIES 3

‎09-30-2019 00:27

‎09-30-2019 00:27

is it on the supported list?

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎09-30-2019 05:54

‎09-30-2019 05:54

Had the same problem. Have you got Bluetooth turned on still on your old phone? If so, turn it off as it is blocking the connection to the new phone

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‎09-30-2019 06:11

In response to Jen151

‎09-30-2019 06:11

After posting, I found a similar response in the IOS forum.  I have the old phone completely turned off.  I'll go back to the old and delete the FB app altogether.

 

Wee you specifically trying to pair the Fitbit One with a new iphone 11 or another Fitbit product?

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