help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Log In!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2019 12:30

‎06-23-2019 12:30

I noticed that my Fitbit Inspire HR wasn't syncing. I came here and followed everyone's advice. I force-quite my Fitbit. Recharged it - nothing. I toggled the bluetooth on and off a few times. Nothing. I then deleted the app off of my phone. When I tried to log in, I get a "Oops, something went wrong. Please try again." message. I came back here to be sure I had the correct password - I did. I deleted the app four more times, and each time, I am unable to log in. What's going on?!

Best Answer
0 Votes
1 REPLY 1

‎06-24-2019 11:44

‎06-24-2019 11:44

Hi @QueenforYah, welcome to the Community Forums.

 

I'm sorry to hear that the Fitbit app isn't allowing you to login, and thanks for the steps that you've tried. This sounds strange, be sure that I'll help you with this. Just to investigate, may I know your iPhone's model and iOS version? If you've not done so, I'd recommend to reboot your phone. Also, if the WiFi connection was enabled, please try with mobile data to see how it goes.

 

If you're able to log in to your Fitbit account, please check our help article where you can find troubleshooting steps to get your Inspire HR syncing again.

 

Keep me posted.

Best Answer
0 Votes