Unable to Search for Food (or bar code scan for food)

[MplsFit]

Today if I click on the search bar to find a food it only allows me to create a custom food - no search results appear no matter what I type. This is the case before and after updating. I also deleted and reinstalled the app. 

Moderator Edit: Clarified subject.

[Rtkat3]

I don't know. We haven't heard from the moderators yet.

[DawgFit]

I have the exact same issues plus the bar code reader is gone

[Rtkat3]

I also noticed the barcode reader was gone too.

[VeeraF]

I agree with this. I was thinking about getting a new Fitbit as my battery isn’t as good as it used to be. Now I’m seriously considering switching to Apple. 

[MsGigi71]

I just called support.  They said they are aware of issue.  2-3 days to fix.🤨Sent from my Verizon, Samsung Galaxy smartphone

[EdMadison]

I found this happening to my Versa 4 starting yesterday. I could log "Frequent" and "Recent" foods, but the auto-fill function when searching for a new food is not working at all. I have restarted my iPhone, closed & opened the Fitbit App, turned Bluetooth on & off, and I even deleted the App & reinstalled it. Very frustrating, as I depend on the Nutrition information.

[Rtkat3]

We shall give them that duration to get the error fixed because we can't log new food without that feature.

[pacific44]

Me too.  Trying to log food and can't get the search function to work.

[Stephsco]

Thanks everyone.  I'm here for the same reason m, cant track food - on Android and found this from a Google search. Good to know fitbit is aware of the issue.

I also heard Cronometer recommended, I may try that since the Fitbit app has so many issues, especially since it syncs. 

[momice]

Not working for me either. It won't find foods that I know are there, because I have logged them before. My app is updated. It's happening on my iPhone & iPad app. Hope they fix it soon, and don't just say all the things that almost never work and are a waste of time: Force quitting the app, turn my phone off and back on, deleting & redownloading the app. Just another reason to drop Fitbit as soon as my current one stops working, which will probably be soon. 

[Doro3918]

Same for me! I felt crazy and uninstalled and reinstalled, forced stopped etc. 

Any update on when it will be fixed? 

[Doro3918]

I'm in the US and it's not working for me either. 

[Langerent]

What is the Support Number?  I cannot find a way to talk to a human at Google.

I am also following because my food search is not working either.

[DinkyDee]

Cleared the cache, for stop the app, restarted the phone, deleted and reinstalled the app. Not a **ahem** thing will work to make my food search work all I can do is custom or what already exist. 

When will this be fixed since this update sucks? I am so tired of your buggy updates. Didn't have this problem when it was Fitbit not Google.

[Rtkat3]

Someone on this discussion claimed that they called support and they will work to get it fixed in 2 to 3 days.

[Audspence]

I'm having this problem too this morning

[ReaceT]

Same issue for me as well. It is now going on 24 hours and not resolved. 

[HollyIvy59]

So is FitBit/google doing anythign about this?  I use this app exclusively and ALL the time for tracking everything.

[Lolly8]

When I click on search to add a new food or look for a food it only says custom and nothing will come up. This started yesterday. I deleted the app restarted it, restarted my phone. Nothing works. How do I fix this?

[MplsFit]

They said they’re working on it per a couple of us who contacted them