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Unable to Search for Food (or bar code scan for food)

ANSWERED

Today if I click on the search bar to find a food it only allows me to create a custom food - no search results appear no matter what I type. This is the case before and after updating. I also deleted and reinstalled the app. 

 

Moderator Edit: Clarified subject.

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266 REPLIES 266

When will it be fixed it’s an important issue meaning that people can’t track their diets. 

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Same. Frustrating. Back in the day, there was an actual Fitbit one 800 number and you would get a human being. I hate this, I think I’m just gonna throw the whole thing away and buy another device.

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Have you tried the email address that was on the Google Play Store?

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0 Votes

I'm having this trouble also today and yesterday 

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If you

guys keep messing with this app anymore you going to loose customers it’s getting old now there are plenty of great options out there you slacking pick it up please 

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I hope they find a fix soon. This is a very valuable part of the app. 

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Here here they mess something up so often it’s almost pointless to own it I’m one step away from leaving foitbit and there ridiculous shenanigans behind who can achieve a cardio load of 350 a day and then not log calories to see where you stand it’s a joke 

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Hi, please post in the forum when resolved so we can validate 

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I sign in with google

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Thank you! I too have been having this problem since yesterday evening. I hope it is resolved soon. 

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Same here.  Does Fitbit support have an estimate on when we can expect this to be fixed?  This is extremely annoying.

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One person on this thread stated that customer support has mentioned that they will get it fixed in 2 to 3 days.

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Hi

It just started working 🙌

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What started working?

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Lucky you mine isn’t


Sent from Outlook for iOS<>
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It's stopped again. I got two entries in and its not working again.

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I guess that fix was brief.

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@Rtkat3 wrote:

Keep us posted on that.



@Rtkat3 wrote:

Keep us posted on that.




Yes but I think I want out of this busy thread. How do I mute it?

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I don't know if there is a way for that.

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Everything is working correctly again! Go figure.

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