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Unable to Search for Food (or bar code scan for food)

ANSWERED

Today if I click on the search bar to find a food it only allows me to create a custom food - no search results appear no matter what I type. This is the case before and after updating. I also deleted and reinstalled the app. 

 

Moderator Edit: Clarified subject.

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266 REPLIES 266

I am having the same issue, and tech support whom I contacted just told me it was an unidentified in system bug... And to wait.  I pay for the premium so I am wondering if they will be issuing refunds since the paid for function is not working.

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I noticed it last night when I went to enter my dinner. Ugggh so frustrating! 

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So did I.

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When will this issue be fixed?

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Somehow, the barcode and the search results showed up back on mine.

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Any news on a fix? Mine hasn't worked for 2 days now and there is no update pending on my system 

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Yay! Mine is working now!!
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It worked on mine just now!! Yay!! 

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It just started working for me again 

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Yup, same here. Thanks for the update, appreciate it. Now let’s go log some food everybody. 

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Try again, somebody just told me it’s working now and I tested it and it is

Sent from Yahoo Mail for iPhone

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I do not expect this to be resolved. Time to move to fitness pal app. I am done with Fitbit. 

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The barcode search and the food search results have returned.

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Not for me right now. Do I need to uninstall the app?
Sent from my iPhone
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If you want to experiment with that, you can?

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Try logging out and back in.  It worked for me.  

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I have logged out as well as deleting the app entirely and downloading it again. I still can’t search the food database but now it’s able to scan barcodes. I really hope this is resolved soon.
Sent from my iPhone
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My food search is doing well.

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Hi everyone!

I'm glad to inform you that this issue has already been fixed.

If you're still encountering being unable to log food you can restart your phone and everything should be working correctly.

We look forward to get you back on track.

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Mine is working again.

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Thanks for the update.

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