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Unable to Search for Food (or bar code scan for food)

ANSWERED

Today if I click on the search bar to find a food it only allows me to create a custom food - no search results appear no matter what I type. This is the case before and after updating. I also deleted and reinstalled the app. 

 

Moderator Edit: Clarified subject.

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266 REPLIES 266

Apparently this update has screwed us all. I didn’t even have a choice

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Same, seems like Google is slow walking the end of food cataloging.

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Mine first stopped working yesterday during the day pissed me off now I’m trying to calculate everything and make stuff up and googling things this is part of why I used the app in the first place otherwise I would still be using my fitness pal

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I talked with app support. It has to do with an update they deployed
yesterday. We have to wait for a further update. They are working on it
supposedly
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Just ran new update and it DID NOT resolve the issue 

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Same here. 

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I did not get a new update on the Google Play Store yet.

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I am also having this problem 

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Just called the customer service number today Nov 7th and was told they are aware of the issue and working on a fix. It would have been nice to know about the issue immediately after they discovered it to avoid the frustration of troubleshooting a known issue. 

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Someone else on this thread also did the same thing.

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Totally agree but nice try 👍
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This started on my phone too as of yesterday. I cannot add any food and the search does not work only shows custom food. I deleted the app reinstalled it that didn't work. Shut my phone down that didn't help. Nothing works. When will this be fixed!

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Someone who asked support claim that they'll get it fixed in 2 to 3 days.

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I have an Apple and there was an update in the App Store, but unfortunately
it didn't change anything.
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Same thing happened to me today as well. I deleted the app and reinstalled it and that didn't do anything either. So once again these Google-Fitbit programmers made some change and didn't test it thoroughly before putting it into production! Typical!! 👎👎

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I think the Google Play Store has the email address associated with the app. Perhaps someone can try them there.

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Hi everyone!

Thank you for reporting this issue. Our team is already aware and working on a fix.

I'll let you know if there is any update. 

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Keep us posted on that.

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Same issue not working for me as well

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I’m having the same issue

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