Unable to Sync Zip with 2.31

[Spatperson]

Since updating to 2.31 I have been unable to sync my Zip. I have tried restarting my phone to no avail. My Zip is still busy counting my steps, but when I try to sync the app just keeps telling me to wake it up.

is this a common problem? What do I need to do to fix it? Thanks

[MarcoGFitbit]

Hello @Spatperson, thanks for joining us, it's great to have you on board. 

If your tracker is not syncing properly, I would like to suggest following @HelenaFitbit's excellent tips and recommendations. These tips have been proven very helpful for many members in the Community and I'm sure they will help you as well. 

If there's anything else I can do for you, please feel free to reply! 

[Spatperson]

Thanks for that suggestion. As it turns out there was only one suggestion in that post I hadn't already tried, restarting the Zip, and that did the trick.
Cheers

Sent from my iPhone

[MarcoGFitbit]

Hello @Spatperson, I hope you're having a great day. 

Thanks for taking the time to reply and letting me know your Zip is now syncing correctly, I really appreciate that. If you have some spare time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.

Happy stepping!