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Unable to Sync surge to iPhone 7

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‎02-26-2017 11:34

‎02-26-2017 11:34

I have tried turning off my iPhone and also turning off my Surge. When I turn off the Surge it's able to sync to my phone, but if I don't turn off my phone I lose Bluetooth connection. Bluetooth keeps searching. 

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‎03-01-2017 05:24

‎03-01-2017 05:24

Hello @Ashleyhaw, its nice to see new faces around our Community! You did good with restarting your tracker and your phone, although we need to find why is not possible to maintain an stable connection with your tracker. So If you are still experiencing issues at the moment to sync, perhaps the following post might give you an additional help: Having trouble syncing? (here's how to fix this). 

 

Hope this helps. For any additional question let me know.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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