help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to add a custom food

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2016 19:35

‎01-18-2016 19:35

I am unable to add a custom food using the "add custom food" icon. When pressing this icon the icon highlights but the next screen is not displayed.

I am running version 2-18 on iOS 9.2
Best Answer
0 Votes
1 REPLY 1

‎01-19-2016 07:28

‎01-19-2016 07:28

Welcome to the forums @gjb270162! I'll be flad to help on this. Smiley Happy

 

As you've mentioned, you are running the latest version for the Fitbit App for iOS and your overall iOS is on its latest version. In this case I recommend to log out of the Fitbit App, restart your phone and log back in. This should clear any errors on your phone and app that may be causing the food logging feature to be inactive.

 

Nevertheless, if this doesn't work please attach a screenshot and I'll be glad to look further into this. Smiley Wink

 

Let me know if you have any questions, good luck! Smiley Happy

 

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!
Best Answer
0 Votes