help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to change fitbit alta

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2017 05:57

‎10-24-2017 05:57

I have a Fitbit Alta that stopped recharging. I went back to an old fitbit flex which worked for awhile but now it won’t sync with my iPhone SE. I tried disconnecting it but now I cannot get it to pair back up. I restarted my phone and still nothing. 

Best Answer
0 Votes
5 REPLIES 5

‎10-24-2017 13:57

‎10-24-2017 13:57

Sorry about the issues you're having, @Hwestphal. But happy you found us here. The best thing for you to try is resetting your devices. Instructions are here. Go thru the process 2 or 3 times for each device then please let us know if that helps.

Best Answer
0 Votes

‎10-24-2017 20:18 - edited ‎10-24-2017 20:24

In response to SunsetRunner

‎10-24-2017 20:18 - edited ‎10-24-2017 20:24

The flex is no longer showing any lights that it charging or turned on. And now the Alta is not pairing 😒

Sent from my iPhone

Best Answer
0 Votes

‎10-24-2017 20:27

In response to Hwestphal

‎10-24-2017 20:27

I am not sure why it is showing as solved I didn’t check the solved box

Best Answer
0 Votes

‎10-25-2017 18:19

In response to SunsetRunner

‎10-25-2017 18:19

I’m not sure if I replied correctly. I tried resetting and it didn’t work. What do I do now?

Best Answer
0 Votes

‎10-26-2017 06:17

In response to Hwestphal

‎10-26-2017 06:17

I'm sorry that did not work, @Hwestphal. The best thing to do at this point is to contact Support. They will advice you to 

  • remove the Fitbit device(s) from your iPhone app
  • go to Bluetooth in your phone settings and "forget" the fitbit devices
  • delete the app from your phone
  • restart the Flex 2 or 3 times
  • reinstall the app and re-connect your Flex

So you may want to try that on your own before calling. The Alta issue (of not charging) is a separate problem. If you have restarted the ALta several times and it still will not charge, you can let Support know that. 

 

Hope it works out for you. If it doesn't, I've had great success with my Alta HR and now, more recently with my Ionic. 

Best Answer
0 Votes