help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to close trophy screen on iPhone XS Max.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2018 08:20 - last edited on ‎10-29-2018 07:13 by Moderator Alum

‎10-27-2018 08:20 - last edited on ‎10-29-2018 07:13 by Moderator Alum

After winning a challenge, the orange screen with a trophy cannot be closed by tapping the X. Have to close and restart the app. This only occurrs with the XS MAX phone. 

 

Thanks FitBit for all the great work you do 😃

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎10-29-2018 07:23

‎10-29-2018 07:23

Hello @lilbitcounts2, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for having taken the time to report this to us. At this moment our team is currently aware of this issue and is working to resolve it as fast as possible. 

 

I sincerely apologize for the inconveniences this situation has caused you, if there's anything else I can do for you in the meantime, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes