Unable to connect Charge 2.

[Fatmaazouz]

My charge 2 wont appear on my iphone bluetooth and i cant connect it . I tried resiting the watch , resiting iphone bluetooth , deleted my charge from the fitbit and nothing seems to work . What do i do now ?

Moderator Edit: Clarified Subject. + Format.

[MarcoGFitbit]

Hello @Fatmaazouz, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have let me know all the steps you have tried in order to try to resolve this issue. Please note that Fitbit trackers do not connect directly through the Bluetooth on your phone, they use the Fitbit app to sync and set up. At this moment as you have removed the tracker from the app and and have restarting the tracker and your phone I would like to suggest you the following:

• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.
• Restart your Charge 2 once again, only this time leave it plugged in and charging. 

Then, try to set up your tracker as a new device one more time:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.