help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to contact Support through the Fitbit app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-06-2022 18:47 - last edited on ‎08-09-2022 13:47 by Fitbit Moderator

‎08-06-2022 18:47 - last edited on ‎08-09-2022 13:47 by Fitbit Moderator

I saw there was supposed to be an update on the Luxe that had a few new clock face and phone tracking. I received the phone tracking but not the clock faces. I tried to open the Luxe forum to see if anyone else was having that issue or see if that has been release had pushed back but I’ve been denied access. So I try to the call customer support since I don’t have twitter. The call feature is through the app and both times there was connection issues first one couldn’t hear at all and second it cut in and out and he then hung up. I just bought this today and am having issues out of the gate.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-06-2022 20:26

‎08-06-2022 20:26

Hi @Annamaeflowers  chat works well, too https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-06-2022 20:26

‎08-06-2022 20:26

Hi @Annamaeflowers  chat works well, too https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎08-06-2022 21:11

In response to Odyssey13

‎08-06-2022 21:11

I tried that link and it had me log in but then it pulled up a page that said “sorry that page is following a different trail”

Best Answer
0 Votes

‎08-06-2022 21:46

In response to Annamaeflowers

‎08-06-2022 21:46

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes