Unable to contact Support through the Fitbit app

[Annamaeflowers]

I saw there was supposed to be an update on the Luxe that had a few new clock face and phone tracking. I received the phone tracking but not the clock faces. I tried to open the Luxe forum to see if anyone else was having that issue or see if that has been release had pushed back but I’ve been denied access. So I try to the call customer support since I don’t have twitter. The call feature is through the app and both times there was connection issues first one couldn’t hear at all and second it cut in and out and he then hung up. I just bought this today and am having issues out of the gate.

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @Annamaeflowers  chat works well, too https://myhelp.fitbit.com/s/support?language=en_US 

[Annamaeflowers]

I tried that link and it had me log in but then it pulled up a page that said “sorry that page is following a different trail”

[Odyssey13]

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options