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Unable to delete app.

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‎08-02-2018 18:28 - last edited on ‎08-04-2018 11:58 by Moderator Alum

‎08-02-2018 18:28 - last edited on ‎08-04-2018 11:58 by Moderator Alum

I am trying to delete the app as I just want to use my watch and count steps. I don’t want it recording and tracking data to the cloud. When i get to the “7-fay warning” page it asks for my email address and pw. When I enter them, I get a message that I’m unverified? This is the only enail ive used here and just worked to post this message. Advice?  I have the latest version. Thanks in advance. 

 

Moderator Edit: Clarified Subject.

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‎08-04-2018 12:01

‎08-04-2018 12:01

Hello @Kitkitkit, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. I understand you would not like to sync your information with the Fitbit app but please keep in mind that Fitbit devices use the Fitbit app to sync the timezone and date as well and the tracker/watch will need to eventually sync for this reason. Now, if you would be so kind to send me a screenshot of the message you're receiving, I'll be happy to check this for you and provide you more information and troubleshooting steps. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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