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Unable to dismiss ad with the "close" button.

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‎12-12-2018 07:57 - last edited on ‎12-13-2018 06:02 by Moderator Alum

‎12-12-2018 07:57 - last edited on ‎12-13-2018 06:02 by Moderator Alum

Does anyone notice on their IOS app that when you open Fitbit and it has an advertisement with the Shop Now box at the bottom you can't dismiss the ad by tapping the X in the upper right corner? That is a fake X.  The only way to see your stats is to press Shop Now and wait till it opens, then close it.  That is just wrong.  

 

Moderator Edit: Clarified Subject.

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‎12-13-2018 06:07

‎12-13-2018 06:07

Hello @SMason48, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your feedback with us. I'll make sure to forward this to our team so they can take a better look at this situation. In the meantime, please note that if you have already dismissed the ad you won't see it again in the future. 

 

Thanks for your patience and understanding, I hope you have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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