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Unable to download app from App Store.

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‎12-28-2018 06:54 - last edited on ‎12-29-2018 04:37 by Moderator Alum

‎12-28-2018 06:54 - last edited on ‎12-29-2018 04:37 by Moderator Alum

I previously had the app downloaded on my iPhone 6 18 months ago, but I am now trying to reinstall it but it won’t download? It looks like it will work but then just goes back to the cloud symbol. 

 

Moderator Edit: Clarified Subject.

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‎12-29-2018 04:55

‎12-29-2018 04:55

Hello @DebbieMcQuade, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that the issue you're describing is more related to the App Store and not the Fitbit app itself. Nevertheless, I would like to suggest you to restart your phone and try to download the app again, make sure you have a strong WiFi connection or enough cellular data and that there's no VPN enabled on your network. 

 

I hope this can be helpful, give it a try and let us know in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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