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Unable to download new app on my iPhone 4s using iOS 9.3.5

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‎09-16-2017 06:47

‎09-16-2017 06:47

Sos.   I deleted the app, now cannot reinstall the latest version on my iPhone 4s / iOS 9.3.5.   No big bucks for a new phone, I thought this new app ran on iOS 9.0 minimum?  What next -

#missmysteps

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‎09-17-2017 08:42

In response to Patrick13165

‎09-17-2017 08:42

well after spending much time and frustrated trying this trying that approach, and using my wife's tracker as a test dummy, it seems everything has paid off.  here is what I did;

I do a full restart on the silly thing by plugging it into the computer and press the restart button 3x in a 5 second period --- did this a few times and viola, it finally worked.    good luck

View best answer in original post

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‎09-16-2017 08:09 - edited ‎09-16-2017 08:11

‎09-16-2017 08:09 - edited ‎09-16-2017 08:11

I'm having the exact same problem!  Just bought new Alta  HR From my employer for wellness program, only to find out my 4s won't support it.  I can't afford new phone either!😔

 

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‎09-16-2017 08:26

In response to NettieJ

‎09-16-2017 08:26

wellness and frustration should never be in the same sentence!  I have been trying to search how to download a previous version of the fitbit app, but so far no luck.  I am still going for a hike today however and will add the steps manually later I guess...

 

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‎09-16-2017 08:30

In response to Patrick13165

‎09-16-2017 08:30

Enjoy your hike! I'd love to tell Fitbit to take a hike...lol. Hopefully all will work out. I have not deleted the old app yet but it won't do anything but tell me I need to update!! How and why do they say a 4s is compatible when 4s is not compatible w new updated app.

Sent from my iPhone
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‎09-16-2017 18:19

‎09-16-2017 18:19

just a mini update.  my wife has the same version of iphone (I think) and the same iOS, i deleted her device (fitbit one) and tried to connect my flex 2, but it didn't see it and wouldn't connect of course.  Again I haven't been able to download the latest app sept 11th (oh and yes my wife has the latest update on her iphone).  any ideas?  is their a telephone number for support or issues or anything??  Thanks for viewing this post

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‎09-16-2017 19:25

‎09-16-2017 19:25

another update....getting closer?   So I connected my iPhone to the computer and logged into my itunes account and guess what....I downloaded the new app!  But wait, it couldn't find my flex 2, but when I checked my settings it said i was connected to my flew 2.  so I clicked "forget this device" ta da, it then saw it and found the tracker ----- but wait then it said we found your tracker!   ....connecting with the little wheel, spinning and spinning and spinning.....what the #%$#@#%  and that is where I sit.

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‎09-17-2017 08:42

In response to Patrick13165

‎09-17-2017 08:42

well after spending much time and frustrated trying this trying that approach, and using my wife's tracker as a test dummy, it seems everything has paid off.  here is what I did;

I do a full restart on the silly thing by plugging it into the computer and press the restart button 3x in a 5 second period --- did this a few times and viola, it finally worked.    good luck

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‎01-23-2020 22:07

In response to Patrick13165

‎01-23-2020 22:07

Can’f Get Fitbit app on iPhone 4s 

is there a way to do it without a computer etc as I don’t have these anything but iphone4s 

should not be restricted to the wealthy ppl to get lastest phones.

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‎01-24-2020 13:23 - edited ‎01-25-2020 03:15

In response to RS2013

‎01-24-2020 13:23 - edited ‎01-25-2020 03:15

@RS2013   I am very sorry, but an iPhone must be able to support iOS 11 for the Fitbit app to work.  Your phone just can't support the software.   You do not need the latest iPhone.  I don't know where you are located, but US cell phone carriers still offer new iPhone 8 models.

 

These types of changes happen to all kinds of devices.  I once had an older, but very useful printer become useless when I upgraded my computer's operating system.  The technology advances.  I do not believe that there is malicious intent on the part of Fitbit, Apple (who made my computer), or HP, (who made my printer).

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-24-2020 14:57

In response to LZeeW

‎01-24-2020 14:57

No worries. This was from a very long time ago. I’ve updated my phone since. Thanks. And happy stepping !

Sent from my mobile device
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