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Unable to get Notifications / Weekly Report.

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‎05-08-2019 12:49 - last edited on ‎05-09-2019 06:36 by Moderator Alum

‎05-08-2019 12:49 - last edited on ‎05-09-2019 06:36 by Moderator Alum

I used to receive messages/notifications on my fitbit app but havent received them in a while. I can't remember if i changed any settings or not. I also have not gotten a weekly progress sent to my email in months. Again, i cant remember if i have changed anything since it stopped. 

 

Moderator Edit: Clarified Subject.

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‎05-09-2019 06:47 - last edited on ‎03-08-2025 08:08 by Fitbit Moderator

‎05-09-2019 06:47 - last edited on ‎03-08-2025 08:08 by Fitbit Moderator

Hello @TMedina13 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to check one of my posts with further instructions in how to troubleshoot Notifications. 

When it comes to the Weekly Report, please go to the Fitbit app and tap on Account > Notifications and scroll down until you see Email Notifications. In here, make sure "Weekly Summary" is enabled. If it is, disable it, force-quit the app, go back and enable it again. 

Thanks for your patience and understanding, give this a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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