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Unable to get Notifications / not syncing (iPhone 7+)

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‎08-07-2018 08:54 - last edited on ‎08-08-2018 04:52 by Moderator Alum

‎08-07-2018 08:54 - last edited on ‎08-08-2018 04:52 by Moderator Alum

I’ve done everything to get my IPhone 7 Plus to sync - nothing. Please help. 

 

Moderator Edit: Clarified Subject.

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‎08-07-2018 23:43

‎08-07-2018 23:43

Can you confirm whether the problem is that your notifications are not working or that your fitbit is not syncing to your phone.

 

For now, here's fitbit's troubleshooting guide for each:

 

notifications: https://help.fitbit.com/articles/en_US/Help_article/1610/

syncing: https://help.fitbit.com/articles/en_US/Help_article/1866/

 

Can you also let us know what you have tried so far (I'm hoping it's not really everything else there's nothing to suggest!)

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‎08-08-2018 04:54

In response to SteveH

‎08-08-2018 04:54

Hello @Biggjuss76, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. Smiley Happy

 

@Biggjuss76, thanks for bringing this to my attention. At this moment I would like to ask you to check the instructions @SteveH kindly provided, then if you're still having trouble syncing your Fitbit tracker or getting Notifications on it, please feel free to reply with more details about your issue so I can check this further and determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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