Unable to get Notifications on my Fitbit tracker.

[Remaxgal]

I was getting text messages and phone notifications on my fitbit and then I had to change my iPhone X out and now I'm not getting any text messages or phone notifications.  Tried going through everything but I can't figure out how to start getting them again.  Any help would be appreciated!  Thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Remaxgal, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. Which tracker are you currently using? Have you restarted your phone and your tracker lately? If so, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications Fitbit and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen.
• Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Remaxgal]

Thanks so much! it worked!!!

Sent from my iPhone
Laura Shirley

Moderator Edit: Removed Personal information

[MarcoGFitbit]

Hello @Remaxgal, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!