Unable to get Text Notifications from iPhone XS.

[Yowzers777]

We’ve been waiting for months. The phone has been out for 5 months. Is this even on the horizon? It’s hard to be patient when I see updates, they just don’t address my issue. I get call and calendar notifications but not text. (And just to stop you right there - I’ve been through all the troubleshooting with the help team and they told me the issue is that the Fitbit app isn’t compatible with my phone, I’m not trying to go through the whole process again). Is there any - any - update coming?

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @Yowzers777, thank for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that the iPhone XS has already been added to our list of compatible devices a while ago. With that said, please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
• For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
• You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. 
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[Yowzers777]

Hello,

None of those suggestions worked. I still get calendar and phone call notifications but have literally never gotten a text notification on my charge 3.

[MarcoGFitbit]

Hello @Yowzers777, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you've already tried the troubleshooting steps provided above. At this moment, please update the Fitbit app in case you haven't done it yet. Then, go to your phone Settings > Notifications > Messages and make sure the following is enabled:

I hope this can be helpful, give it a try and let us know the outcome. 

[blu80]

My wife just got her second Inspire because the dog chewed her first one.  Having the Texts not showing on iPhone XS problem.  Setting notifications on messages to always on fixed her problem.  Thanks for the suggestion.  Have to say though tons of other things done prior to that last ditch suggestion, which is all just very frustrating, but glad it's working

[pmorris]

Settings, notification, message

make sure lock screen, Notification Center, and banners are checked

show preview  always default 

good luck