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Unable to get in touch with Fitbit Customer Support

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‎09-13-2023 12:18 - last edited on ‎09-15-2023 09:04 by Fitbit Moderator

‎09-13-2023 12:18 - last edited on ‎09-15-2023 09:04 by Fitbit Moderator

Only last week I was able to connect with chat customer support. But I’ve tried several times on 3 different days, and there is no customer support. Is this a Google thing? I’m pissed. I don’t have time to deal with a bunch of forum articles before I look for an answer to my issues. So my first wonder is: WHAT HAPPENED TO CUSTOMER SUPPORT?? And my second issue is my sleep tracker. My Versa 4 has stopped tracking and I can’t figure out why. 


Moderator Edit: Clarified subject

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‎09-13-2023 13:01

‎09-13-2023 13:01

Fitbit has put a banner up at the top of the forums stating that customer support has been busier than usual. That might be what happened to you.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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