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Unable to get information with Google migration

‎05-02-2026 00:06 - last edited on ‎05-02-2026 09:34 by Fitbit Moderator

‎05-02-2026 00:06 - last edited on ‎05-02-2026 09:34 by Fitbit Moderator

I have spent hours trying to migrate Fitbit to Google but still there’s no data showing in Google. Nothing will merge. I use an iPhone. My current Fitbit account is Hotmail. I now can’t access my Fitbit account at all as it’s saying ‘server error’. I’m losing the will to live. Why should Google have the monopoly when it’s clearly not fit for purpose. I now seemingly have a useless Fitbit. I only have 1 Fitbit attached to my account. ‘Easy’ they said. Well it isn’t and I see all over the net that others have had the same issue. Please can someone tell me exactly the steps to get my Fitbit app working again and also how to see all my data in Google. (I don’t think it is possible at this stage). CHATGPT was even confused!

 

Moderator Edit: Clarified subject.

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‎05-02-2026 09:53

‎05-02-2026 09:53

Welcome to the Fitbit Community, @islandfever. I'll be happy to assist with your Fitbit account migration to Google.

I know how frustrating this could be and could you please confirm that you've followed the help article: How to move your Fitbit Account to a Google Account instructions? You'll find a video to make it easier and it will guide you in case you missed something before. 

Please let me know if you need more assistance and to get back on track. 

Andrea | Community Moderator, Fitbitp>

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