Unable to get text Notifications on Charge 3.

[Tmm1baby]

I’m getting weather, calendar and call notifications on my charge 3 but I’m not receiving texts. Is there a fix for this?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Tmm1baby, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for reporting this situation to us. Please note that at this moment our team is aware of this issue and is currently investigating it. Once we have more information to share with you we will update this thread, please keep an eye on it. 

In the meantime, please go to your phone Settings > Notifications > Messages and make sure the following is enabled:

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[GAILZ2]

I too am having this issue! Got a  new charge 3 a week ago, everything has been working fine, but all of a sudden can't get text messages and no vibrating! Phone calls come through fine and charge vibrates, but nothing with texts! Very frustrated i have tried everything that Fitbit customer support has offered.

[Tmm1baby]

So frustrating. I get the phone calls, weather and other notifications but no texts

Sent from my iPhone

[MarcoGFitbit]

Hello @GAILZ2, thanks for joining the conversation, it's great to have you on board the Fitbit Community. thanks for taking the time to reply @Tmm1baby, I hope you're doing well. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried in hopes to resolve this issue. Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. 
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[TeddyTed]

I have a new Charge 3.  I have an iphone 7, OS 11 currently.  I was getting notifications on the Charge 3 for calls but not for texts.  After some testing this seems to be the minimum required settings on the iphone for me to recieve text notifications:

iphone->settings->notifications->messages:

Allow Notifications - On/Green

Sounds - Vibrate Only

Badge App Icon - On/Green

Show Lock Screen - Off/White

Show in History - On/Green

Show as Banners - Off/White

Show Previews - Never (Default)

Repeat Alerts - Once

I believe the "Show in History" is the key non-obvious one. 

[Abnercn]

I am having the same issue with not receiving text notifications, but am receiving notifications from all other apps (including calls).  

I dont have the “notification center” option listed under my settings though... so what do I do?? 

[phtmom]

I’m also having the same issue with my charge 2.

[MarcoGFitbit]

Hello @Abnercn and @phtmom, have a warm wlcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have joined the conversation and shared your experience with us. If you're not receiving text Notifications, please go to your phone Settings > Notifications > Messages and check that the following is enabled:

I hope this can be helpful, give it a try and let us know the outcome. 

[Harlow11]

I have a Iphone 5 and my wife and I each got the Fitbit Charge 3 for Christmas. We were able sync both but I am able to get all notifications except text and my wife can get all notifications. Do I have a defective unit? I have tried everything from all suggestions posted. At a dead end. Help!