Unable to get text Notifications on Versa.

[hannahklipstein]

I was receiving text notifications on my Versa with no issue yesterday, but today the text notifications aren't showing up. I'm still getting phone call notifications on my fitbit. I've tried all the standard notification troubleshooting methods and nothing's worked. 

Moderator Edit: Clarified Subject.

[Rich_Laue]

Since the problem would be ok the phone, may we have the phone type.

Have you checked the permissions and settings.

[hannahklipstein]

It's an iPhone 6s. I've looked through the settings section on my phone and everything seems to be set up correctly there

[Rich_Laue]

Hello @hannahklipstein  as for a firmware update, you would know about it.

As for an app update, without knowing what phone type, I would not know. Android got an update yesterday, if your phone is set to auto install updates and it is an Android device, you might have received an update.

Have you checked the notification settings?

[hannahklipstein]

It's an iPhone 6s. I've looked through the notifications settings section on my phone and everything seems to be set up correctly there. I looked to see if there was an update available, there isn't.  

[MarcoGFitbit]

Hello @hannahklipstein, have a warm welcome to the Fitbit Community. It's great to see you around too @Rich_Laue, thanks for all your help. 

@hannahklipstein, first of all, I would like to apologize for the delay in the response. Adding to the information provided by @Rich_Laue, I would like to suggest you to go to your phone Settings > Notifications > Messages and make sure your screen looks like this:

Make sure "Sounds" are set up to any other than "None". 

I hope this can be helpful, give it a try and let us know the outcome. 

[hannahklipstein]

@MarcoGFitbit  I did that! My notifications switch on and off without reason. They came back on on their own but now stopped working again. Again, only my text notifications stopped on my fitbit. It still recognizes when I get a phone call. I thought maybe it had to do with my fitbit being low on battery, but now it's at 75% and no text notifications. It's also brand new, I've only had it a few weeks! 

[MarcoGFitbit]

Hello @hannahklipstein, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you have already tried the troubleshooting steps provided above. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[BrandiSobbing]

I have been having the same issue. I have tried everything multiple times and nothing has helped. Please help!!

Moderator Edit: Format.

[hannahklipstein]

@MarcoGFitbit Unfortunately I've tried all that now too. My text notifications started randomly working again yesterday after I hadn't tried any troubleshooting methods for about an hour so I was optimistic. But of course, they've stopped working again this morning. They switch on and off seemingly without reason. What else can I do?? Should I take it back to where it was purchased?

[MarcoGFitbit]

Hello @BrandiSobbing, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you too @hannahklipstein. 

First of all, I would like to apologize for the delay in the response. I appreciate you have already tried the troubleshooting steps I've provided earlier. @BrandiSobbing, tell me, are you not able to receive any notifications or specifically text notifications? At this moment, I would like to gather some information from you so we can check this further:

• iPhone model you're using. 
• OS version running on your phone.
• App version installed (go to Account > Help to get it)
• Your device version (tap on the device's picture while on the Dashboard to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you.