help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to install Tennis app on Ionic.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2019 19:46 - last edited on ‎01-03-2019 06:15 by Moderator Alum

‎01-02-2019 19:46 - last edited on ‎01-03-2019 06:15 by Moderator Alum

Hi,

I had the tennis app on my ionic 3 weeks ago but when I updated the Fitbit app (iOS) it was removed and I couldn’t install it again. I can tap on “install” but when it’s finished I can see “install” again and it’s not on my watch.

 

Thanks,

Pierre

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎01-03-2019 06:20

‎01-03-2019 06:20

Hello @pierre.you, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to follow these steps:

 

  1. Restart your phone
  2. Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
  3. Try to install the Tennis app again. If you're unable to:
  4. Log out from the Fitbit app, wait 2 minutes and log back in. 
  5. Try to install the Tennis app again.

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎01-03-2019 17:25

In response to MarcoGFitbit

‎01-03-2019 17:25

Hi Marco,

I followed the given steps but nothing changed.

Thanks,
Pierre
Best Answer
0 Votes