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Unable to install Tennis app on Ionic.

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Hi,

I had the tennis app on my ionic 3 weeks ago but when I updated the Fitbit app (iOS) it was removed and I couldn’t install it again. I can tap on “install” but when it’s finished I can see “install” again and it’s not on my watch.

 

Thanks,

Pierre

 

Moderator Edit: Clarified Subject.

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Hello @pierre.you, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to follow these steps:

 

  1. Restart your phone
  2. Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
  3. Try to install the Tennis app again. If you're unable to:
  4. Log out from the Fitbit app, wait 2 minutes and log back in. 
  5. Try to install the Tennis app again.

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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Hi Marco,

I followed the given steps but nothing changed.

Thanks,
Pierre
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