Unable to install the app after removing it from phone.

[Effron]

Each time I opened the ios app the screen just went white and became unresponsive.

Since I had nothing to lose from there, I deleted the app and tried to reinstall from the cloud but nothing happens, it just says "Waiting".

I am abroad at the moment and wont be able to readjust the time when I return without the app so I need a quick resoluton on this one please!

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Effron, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Are you connected to a Wi-Fi network or are you using cellular data to try to download the Fitbit app? Have you tried to download another app in your phone?  At this moment I would like to suggest you to restart your phone, then open the App Store and try to download the app again, making sure you have a strong Wi-Fi signal. 

I hope this can be helpful, give it a try and in case you need anything else, please feel free to reply. 

[Effron]

Thanks Marco, I did all of those things but i think it was the restart that made the difference.

Cheers and thanks for the help

[MarcoGFitbit]

Hello @Effron, I hope you're doing well, thanks for taking the time to reply. 

I'm very glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping!