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Unable to join any challenge

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‎08-10-2019 00:34 - last edited on ‎08-11-2019 15:03 by Fitbit Moderator

‎08-10-2019 00:34 - last edited on ‎08-11-2019 15:03 by Fitbit Moderator

Since updating my app I am unable to join any challenges as they are not showing up any help please how to fix this 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-11-2019 15:10 - edited ‎08-11-2019 15:11

‎08-11-2019 15:10 - edited ‎08-11-2019 15:11

Hi @SunsetRunner. It's nice to have you on board!

 

Thanks for updating the Fitbit app and let me help you to participate in any challenge. While this sounds strange, if you've not done so please try to force quit the Fitbit app and reboot your phone. Then open the Fitbit app, tap on Discovery > Challenges & Adventures > choose one challenge or adventure and start it. If nothing nothing is displayed or you get an error message, take a screenshot and attach it in your reply so I can take a look into this.

 

Keep me posted! Robot Happy

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‎08-12-2019 00:22

In response to LizzyFitbit

‎08-12-2019 00:22

I have sorted it now thank you 👍

Sent from my iPhone
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‎08-14-2019 00:24

In response to LizzyFitbit

‎08-14-2019 00:24

All sorted now thank you 

Best Answer

‎09-09-2019 12:33

In response to SunsetRunner

‎09-09-2019 12:33

Hi @SunsetRunner. I'm glad to see you here again!

 

I'm glad everything is sorted out. Thanks for keeping me updated and now you can rock your steps in every challenge! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

 

Catch you later! 😉

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